Shipping policy

Thank you for visiting and shopping at Red Panda Workshop! We want to make sure your experience with us is smooth from checkout to delivery. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing & Handling Time

All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders (such as during the holidays), shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:

 

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping    3–7 business days $3.00 / Free over $35
Expedited Shipping    2–3 business days $8.00
International Shipping    7–21 business days Calculated at checkout

📌 Note: Delivery delays can occasionally occur due to customs processing or carrier issues beyond our control.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24–48 hours.

4. Customs, Duties, and Taxes

Red Panda Workshop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Lost Packages

If you received your order damaged, or if it is lost in transit, please contact the shipment carrier or our support team immediately.

  • Please save all packaging materials and damaged goods before filing a claim.

  • Take photos of the damage to help us speed up the replacement process.

6. Incorrect Shipping Address

Please double-check your shipping address at checkout! Red Panda Workshop is not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect address, the buyer will be responsible for the additional shipping fees to resend the item.

Need Help?

If you have any questions about your order or our shipping practices, please reach out to us at:

  • Email: contact@redpandaworkshop.com

  • Contact Page: [Link to your contact page]