Return & Refund Policy

Thank you for shopping with us! We take great pride in the quality of our custom gear and apparel. Because many of our items are personalized and made-to-order, please review our policy below regarding returns, exchanges, and refunds.

1. Custom & Personalized Items

All custom-engraved items, personalized apparel (including custom hats, sublimated glass, and shirts), and made-to-order merchandise are final sale.

  • Why? These items are permanently customized to your specifications, graphics, or text, meaning they cannot be resold.
  • Exceptions: If your custom item arrives damaged, defective, or with a manufacturing error that differs from your approved design, please contact us within 7 days of delivery with photos of the issue. We will gladly rush out a replacement at no extra cost to you.

2. Standard (Non-Customized) Merchandise & Hats

For blank or standard non-personalized merchandise (such as unengraved items, generic stock apparel, or stock hats):

  • Return Window: You may return eligible items within 14 days of delivery for a refund or store credit.
  • Condition: Items must be unworn, unwashed, unaltered, and in their original packaging with all tags attached.
  • Special Note on Hats: Hats must be shipped back in a sturdy box to prevent crushing. Hats returned bent, stained, or structurally damaged will not be accepted.
  • Shipping Fees: Customers are responsible for return shipping costs unless the return is due to our error. Original shipping fees are non-refundable.

3. Order Cancellations & Changes

  • Custom Orders: Changes or cancellations must be requested within 2 hours of placement. Once production or engraving has begun, we cannot cancel or refund.
  • Standard Orders: Cancellations can be requested anytime before the item has shipped.

4. How to Initiate a Return or Report a Defect

  1. Email us at contact@redpandaworkshop.com with your order number in the subject line.
  2. Provide a brief explanation of the issue (and attach clear photos if damaged or incorrectly customized).
  3. Our team will review your request within 1–2 business days and provide return instructions or confirmation of a replacement shipment.

You can also review our store Refund policy.