Your Privacy Choices

Thank you for shopping with us! We take great pride in the quality of our custom gear and apparel. Because many of our items are personalized and made-to-order, please review our policy below regarding returns, exchanges, and refunds.

1. Custom & Personalized Items

All custom-engraved items, personalized apparel (including custom hats, sublimated glass, and shirts), and made-to-order merchandise are final sale.

  • Why? These items are permanently customized to your specific specifications, graphics, or text, meaning they cannot be resold.
  • Exceptions: If your custom item arrives damaged, defective, or with a manufacturing error that differs from your approved design, please contact us within 7 days of delivery with photos of the issue. We will gladly rush out a replacement at no extra cost to you.

2. Standard (Non-Customized) Merchandise & Hats

For blank or standard non-personalized merchandise (such as unengraved items, generic stock apparel, or stock hats):

  • Return Window: You may return eligible items within 14 days of delivery for a refund or store credit.
  • Condition: Items must be unworn, unwashed, unaltered, and in their original packaging with all tags attached.
  • Special Note on Hats: To be eligible for a return or exchange, hats must be shipped back in a sturdy box to prevent crushing or deformation during transit. Hats returned bent, stained (including sweat/makeup marks), or structurally damaged will not be accepted.
  • Shipping Fees: Customers are responsible for return shipping costs unless the return is due to our error. Shipping fees from the original order are non-refundable.

3. Order Cancellations & Changes

Because we strive for a fast production turnaround to get your gear ready for your next event, manufacturing often begins shortly after an order is placed.

  • Custom Orders: Changes or cancellations to custom orders must be requested within 2 hours of placement. Once production or engraving has begun, we cannot cancel the order or issue a refund.
  • Standard Orders: Cancellations can be requested anytime before the item has shipped.

4. Event & Rental Services

Please note that this return policy applies strictly to retail merchandise and custom apparel purchased through the shop. For cancellations, modifications, or security deposit questions regarding our Party Rental services, please refer directly to your rental agreement contract or contact our team.

5. How to Initiate a Return or Report a Defect

If you need to return a standard item or report a damaged custom product, please follow these steps:

  1. Email us at contact@joyfulljumps.com order number in the subject line.
  2. Provide a brief explanation of the issue (and attach clear photos if the item is damaged or incorrectly customized).
  3. Our team will review your request within 1–2 business days and provide return instructions or confirmation of a replacement shipment.